Terms and conditions
§ 1
Preliminary provisions
1. The Buttonfly online store available at the internet address www.buttonfly.pl, is run by the company Centrum O.P.R. Ewa Domagała, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for economy, NIP 969-005-69-21, REGON 242727358.
2. This regulation is addressed to Consumers and specifies the rules and procedures for concluding a Distance Selling Agreement with a Consumer through the Store.
§ 2
Definitions
1. Consumer – a natural person entering into an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
2. Seller – a natural person conducting business activity under the name Centrum O.P.R. Ewa Domagała, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for economy, NIP 969-005-69-21, REGON 242727358.
3. Client – any entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person, or an organizational unit that is not a legal person, whose separate law grants legal personality, carrying out economic activity on their own behalf, using the Store.
5. Store – an online store operated by the Seller at the internet address buttonfly.pl.
6. Distance selling agreement – an agreement concluded with the Customer within the organized system of concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using one or more means of distance communication until the conclusion of the agreement.
7. Regulations – these Store regulations.
8. Order – the Customer’s declaration of intent submitted using the Order Form and aiming directly at the conclusion of the Sales Agreement for the Product or Products with the Seller.
9. Account – customer account in the Store, where data provided by the Customer and information about Orders placed by them are stored.
10. Registration form – a form available in the Store, enabling the creation of an Account.
11. Order form – an interactive form available in the Store enabling the submission of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart – a Store software element where selected Products for purchase are visible to the Customer, and there is also the possibility to specify and modify Order data, in particular the quantity of products.
13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a sales agreement for a Product concluded or concluded between the Customer and the Seller through the online Store. The Sales Agreement also includes – in relation to the characteristics of the Product – a contract for the provision of services and a contract for a specific task.
§ 3
Contact with the Store
1. Seller’s address: Dunajewskiego 6/402, 31-133 Kraków, Poland.
2. Seller’s email address: .
3. Seller’s telephone number: +48 600 624 264.
4. Seller’s bank account number: 52 2490 0005 0000 4500 9731 9930.
5. The Customer may contact the Seller using the addresses and telephone numbers provided in this paragraph.
6. The Customer can communicate with the Seller by phone during the hours of 8:00 – 16:00.
§ 4
Technical requirements
To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
a. end device with access to the Internet and an internet browser.
b. active email account,
c. enabled support for Cookies files.
§ 5
General information
1. The Seller, to the fullest extent permitted by law, is not liable for disruptions, including interruptions in the functioning of the Store caused by force majeure, unlawful activities of third parties, or incompatibility of the online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products available in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. Prices in the Store are given in Polish zlotys and, unless otherwise stated, are gross prices (including VAT).
4. The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery, and postal services), about which the Customer is informed on the Store’s pages during the Order placement, including at the moment of expressing the will to be bound by the Sales Agreement.
§ 6
Account creation in the Store
1. To create an Account in the Store, you need to fill out the Registration Form. It is necessary to provide an email address (login) and create a password for the Account.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by providing the login and password established in the Registration Form.
4. The Customer has the possibility at any time, without stating a reason and without incurring any fees for this purpose, to delete the Account by sending a relevant request to the Seller, in particular via email or in writing to the addresses provided in § 3.
§ 7
Order placement rules
To place an Order, you should:
1. Log in to the Store (optional);
2. Select the Product that is the subject of the Order and then click the “Add to Cart” button;
3. After adding all the Products to the cart, choose the delivery method;
4. Then proceed by clicking “Go to checkout”;
5. Provide payment details. At this stage, there is an option to register in the Store – by checking the “Create an account” box;
6. Provide shipping details, if different from payment details;
7. Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3;
8. Click the “Buy and pay” button.
§ 8
Offered delivery methods and payments
1. The Customer can use the following delivery or pickup methods for the ordered Product:
a. Courier delivery, cash on delivery courier delivery;
b. InPost delivery to a parcel locker;
c. Personal pickup available at the address: Dunajewskiego 6/402, 31-133 Kraków, Poland.
2. The Customer can use the following payment methods:
a. Payment on personal pickup
b. Cash on delivery
c. Payment by bank transfer to the Seller’s account
d. Electronic payments including payment by payment card:
*Visa
*Visa Electron
*Mastercard
*MasterCard Electronic
*Maestro
The entity providing online payment services is Autopay SA
3. Detailed information about delivery methods and accepted payment methods is available on the Store’s pages.
§ 9
Execution of the sales agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution by the Seller occurs by sending the Customer a relevant email message to the email address provided by the Customer during the Order placement, which includes at least statements by the Seller about the receipt of the Order and its acceptance for execution, as well as confirmation of the conclusion of the Sales Agreement. With the receipt of the above email message by the Customer, the Sales Agreement is concluded between the Customer and the Seller.
3. In the case of the Customer choosing:
a. bank transfer payment, electronic payments, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement – otherwise, the order will be canceled.
b. cash on delivery payment upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
c. cash payment on personal pickup, the Customer is obliged to make the payment upon receipt of the shipment within 14 days from the date of receiving the information about the readiness of the shipment for pickup.
4. If the Customer chooses a delivery method other than personal pickup, the Product will be shipped by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer during the Order placement.
5. A) In the case of ordering Products with different delivery times, the delivery time is the longest specified time.
B) In the case of ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or the delivery of all Products after completing the entire order.
6. The start of the delivery period of the Product to the Customer is counted as follows:
a. In the case of the Customer choosing the bank transfer payment method, electronic payments – from the date of crediting the Seller’s bank account.
b. In the case of the Customer choosing the cash on delivery payment method – from the date of conclusion of the Sales Agreement.
7. In the case of the Customer choosing personal pickup of the Product, the Product will be ready for pickup by the Customer within the period indicated in the Product description. The Customer will additionally be informed by the Seller about the readiness of the Product for pickup by sending a relevant email message to the email address provided by the Customer during the Order placement.
8. In the case of ordering Products with different readiness periods for pickup, the Customer has the option of picking up the Products in parts (according to their readiness for pickup) or picking up all Products after completing the entire order.
9. The start of the period for the Product’s readiness for pickup by the Customer is counted as follows:
a. In the case of the Customer choosing the bank transfer payment method, electronic payments – from the date of crediting the Seller’s bank account.
b. In the case of the Customer choosing cash payment on personal pickup – from the date of conclusion of the Sales Agreement.
10. Product delivery takes place within Poland.
11. Delivery of the Product to the Customer is chargeable unless the Sales Agreement provides otherwise. The costs of Product delivery (including fees for transport, delivery, and postal services) are indicated to the Customer when placing the Order, including at the time of expressing the Customer’s will to be bound by the Sales Agreement.
12. There is a possibility of delivering the Product outside the borders of Poland, and such a service will be priced separately by the Seller, at the request of the Customer, who should inquire about such a service in the comment section of the Order.
13. Personal pickup of the Product by the Customer is free of charge.
§ 10
Right of withdrawal from the contract
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period for withdrawal specified in paragraph 1 begins from the date of delivery of the Product to the consumer or to a person designated by them other than the carrier.
3. In the case of a contract that covers multiple Products that are delivered separately, in batches, or in parts, the period specified in paragraph 1 runs from the delivery of the last item, batch, or part.
4. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the consumer to send the declaration before the expiry of this period.
5. The declaration can be sent by traditional mail or electronically by sending the declaration to the Seller’s email address – the Seller’s contact details have been specified in § 3.
6. In the case of sending the declaration electronically by the consumer, the Seller will immediately send the consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the email address provided by the consumer.
7. Consequences of withdrawal from the Agreement:
a. In the case of withdrawal from a distance contract, the Agreement is considered not concluded.
b. In the event of withdrawal from the Agreement, the Seller shall refund to the consumer all payments made by them without undue delay, no later than within 14 days from the date of receipt by the Seller of the consumer’s declaration of withdrawal from the Agreement, with the exception of costs resulting from the delivery method chosen by the consumer.
c. The refund will be made by the Seller using the same payment methods that were used by the consumer in the initial transaction unless the consumer has expressly agreed to a different solution that will not involve any costs for them.
d. The Seller may withhold the refund until receiving the Product back and verifying that its condition does not differ from the original condition on the day of sale.
e. The consumer should return the Product to the Seller’s address specified in this Regulations immediately, no later than 14 days from the date on which they informed the Seller about the withdrawal from the Agreement. The deadline is met if the consumer sends back the Product before the expiry of the 14-day period.
f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, it cannot be returned by regular mail.
g. The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to determine the nature, characteristics, and functioning of the Product.
8. In the event that, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.
9. The right to withdraw from a distance contract does not apply to the consumer in relation to the Agreement:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individual needs,
b. for the provision of services if the Seller has fully performed the service with the express consent of the consumer, who was informed before the provision of the service that after its performance by the Seller, they will lose the right to withdraw from the Agreement.
§ 11
Complaints and warranty
1. New Products are covered by the Sales Agreement.
2. The Seller is obliged to deliver to the Customer a Product free from defects.
3. In the event of a defect in the purchased goods from the Seller, the Customer has the right to file a complaint based on the provisions regarding the warranty in the civil code.
4. The complaint should be submitted in writing or electronically to the addresses provided in this Regulations.
5. It is recommended to include in the complaint a concise description of the defect, circumstances (including the date) of its occurrence, the Customer’s data submitting the complaint, and the Customer’s request regarding the defect of the goods.
6. The Seller will respond to the complaint request immediately, no later than within 14 days.
7. The Seller provides a warranty:
a. 100 years for Button Machines
b. 2 years for other Products
§ 12
Personal data in the online Store
1. The Administrator of personal data of Customers collected through the online Store is the Seller.
2. Personal data of Customers collected by the Administrator through the online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3. Recipients of personal data of Customers of the online Store may be:
a. In the case of a Customer who uses the method of delivery by postal or courier service, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary delivering shipments on behalf of the Administrator.
b. In the case of a Customer who uses electronic payments or payment by payment card in the online Store, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the online Store.
4. The Customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data required in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this Agreement.
§ 13
Final provisions
1. Agreements concluded through the online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations for valid reasons, namely: changes in legal regulations, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of this Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
3. Matters not regulated in this Regulations are subject to the generally applicable provisions of Polish law, in particular: the Civil Code; the Act on the provision of electronic services; the Act on consumer rights, the Act on personal data protection.